Customer Service


Our Guarantee: We want you to be 100% pleased with your new bag withing 7 days. If for any reason you are not, please email us and arrange for either a REPLACEMENT or REFUND. You can return any bag in new condition, for any reason within 7 days of purchase and receive 100% of your purchase price back, minus any shipping fees.
 
Domestic Shipping Policy: Sophie Bags uses UPS for all of our US Domestic shipping. Our rates for shipping within the US are as follows: 

We will email you a UPS tracking # as soon as your order has been processed for shipping. 

** Shipping costs are not refundable upon returned or replaced items. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund. 

Sales Tax: Sophie Bags charges NO SALES TAX in any state except for Louisiana. Because we are located in Louisiana, and the United States Congress has stopped any states from charging sales tax for Online purchases, your can purchase from Sophie Bags TAX FREE from anywhere except Louisiana. If we are shipping your purchase within the state of Louisiana, we must charge Louisiana State sales tax.

Replacement Policy: If you wish to replace an item purchased from Sophie Bags please email us with your reason for the replacement and we will arrange for you to return the bag and receive a replacement. Free shipping offers do NOT apply to replacement bags unless the original bag is defective. All replacement requests must by made within 7 days of delivery, and can only be honored for bags returned in new condition.
 
Refund Policy: If you want to return an item purchased from Sophie Bags for a refund, please contact us explaining the reason for the refund. We will make arrangements for you to return your purchased bag and receive a refund for the full purchase price. Refunds may be issued by check or a credit to a credit card. Shipping charges are NOT refundable. If your bag(s) were shipped for free, the actual shipping charges will be deducted from any refunds. All refund requests must be made within 7 days of delivery, and can only be honored for bags returned in new condition.
 
Privacy Policy: Sophie Bags holds a firm commitment to the privacy of our visitors. 

Several forms on our site require users to enter personal information (e.g., name and email). We use customer contact information from these forms to send the customer information about our company or to contact customers when necessary. However, we NEVER sell, rent or otherwise share your personally-identifiable information with any third parties. 

Security Statement: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. 

We understand that you are concerned about the security of the information you transmit over the internet. We take all steps possible to ensure that your credit card and personal information is kept safe and secure. We utilize Yahoo Store's secure shopping cart to process your order. 

We use industry standard SSL (Secure Socket Layer) protocol with a 128-bit encryption to ensure the highest level of protection. SSL technology takes your order and scrambles, or encrypts, it to ensure that it cannot be read while being transferred. SSL uses a Digital Certificate to verify who we are and to encrypt and decipher your order so that only we can read it. 

Your information is then stored and protected on Yahoo's secure servers. For additional security, your credit card information is deleted from the servers after 30 days.
Sophie Bags is the source for unique handbags. Get the latest urban handbag and purse styles right here.