Contact Information
Sophie Bags30 Liberty Ship Way
Suite 3320
Sausalito, CA 94965
P: 415-596-5691
F: 415-339-1979
E: info@sophiebags.com Our Guarantee: We want you to be 100% pleased with your new bag. If for any reason you are not, please call us at 415-596-5691 or email us and arrange for either a REPLACEMENT or REFUND. You can return any bag in new condition, for any reason within 30 days of purchase and receive 100% of your purchase price back, minus any shipping fees. Domestic Shipping Policy: Sophie Bags uses UPS for all of our US Domestic shipping. Our rates for shipping within the US are as follows:
| Shipping Cost | |||
| Bags | UPS Ground | UPS 3-Day | UPS Next Day Air |
| 1 | $6.00 | $10.00 | Actual Cost* |
| Additional Bags | + $3.00 each | Actual Cost* | |
| Shipping to Alaska or Hawaii | Actual Cost* | ||
| All orders over $75 to the US Lower 48 states have FREE UPS Ground shipping.** | |||
We will email you a UPS tracking # as soon as your order has been processed for shipping.
Please note: While we make every effort to ship orders as quickly as possible, most orders are not shipped until the following business day. This includes UPS 3-Day Air and 2nd-Day Air.
** Shipping costs are not refundable upon returned or replaced items. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund.
International Shipping Policy: Sophie Bags uses USPS for all of our international shipping. We ship to Canada, Japan, Australia and most of Europe. Our rates for shipping internationally are as follows:
| Shipping Cost | |||
| Bags | Canada | Japan or Australia | Europe |
| 1 | $20.00 | $30.00 | $30.00 |
| Additional Bags | + $5.00 each | + $7.00 each | + $7.00 each |
For most International orders, we ship Global Airmail, unless it is unavailable. Typically, you will receive your International shipment within 2 weeks.
Please note: Once your package reaches the destination country, it is turned over to the local Postal Service and held until it clears customs. It may be subject to additional duties and/or taxes, which are the sole responsibility of the recipient. Sophie Bags does not take any responsibility for such duties and/or taxes.
While most international deliveries arrive within 2 weeks, please understand that once the package is handed over to the local country, it becomes subject to rules and delivery timeframes of the local postal service, including any holidays or weather delays, which can cause delays. Sophie Bags does not make any guarantees regarding shipping time for international shipments. Sales Tax: Sophie Bags charges NO SALES TAX in any state except for California. Because we are located in California, and the United States Congress has stopped any states from charging sales tax for Online purchases, your can purchase from Sophie Bags TAX FREE from anywhere except California. If we are shipping your purchase within the state of California, we must charge California State sales tax. Replacement Policy: If you wish to replace an item purchased from Sophie Bags please email us with your reason for the replacement and we will arrange for you to return the bag and receive a replacement. Free shipping offers do NOT apply to replacement bags unless the original bag is defective. All replacement requests must by made within 30 days of delivery, and can only be honored for bags returned in new condition. Refund Policy: If you want to return an item purchased from Sophie Bags for a refund, please contact us explaining the reason for the refund. We will make arrangements for you to return your purchased bag and receive a refund for the full purchase price. Refunds may be issued by check or a credit to a credit card. Shipping charges are NOT refundable. If your bag(s) were shipped for free, the actual shipping charges will be deducted from any refunds. All refund requests must be made within 30 days of delivery, and can only be honored for bags returned in new condition. Privacy Policy: Sophie Bags holds a firm commitment to the privacy of our visitors.
Several forms on our site require users to enter personal information (e.g., name and email). We use customer contact information from these forms to send the customer information about our company or to contact customers when necessary. However, we NEVER sell, rent or otherwise share your personally-identifiable information with any third parties.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here. Security Statement: This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
We understand that you are concerned about the security of the information you transmit over the internet. We take all steps possible to ensure that your credit card and personal information is kept safe and secure. We utilize Yahoo Store's secure shopping cart to process your order.
We use industry standard SSL (Secure Socket Layer) protocol with a 128-bit encryption to ensure the highest level of protection. SSL technology takes your order and scrambles, or encrypts, it to ensure that it cannot be read while being transferred. SSL uses a Digital Certificate to verify who we are and to encrypt and decipher your order so that only we can read it.
Your information is then stored and protected on Yahoo's secure servers. For additional security, your credit card information is deleted from the servers after 30 days.
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